At Shrooms Chocolate Bars, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a convenient and customer-friendly refund and returns policy.

Refund Policy

• Eligibility: You may request a refund within 7 days of receiving your order.
• Condition: Items must be returned in their original condition, unopened, and undamaged.
• Process: To initiate a refund, please contact our customer support team with your order number and reason for the return. We will provide you with detailed instructions on how to proceed.

Returns Process

1. Contact Us: Reach out to our customer support team within 7 days of receiving your order.
2. Receive Instructions: Our team will provide you with a return authorization and instructions for shipping the item back.
3. Ship the Item: Return the product in its original packaging. We recommend using a trackable shipping method to ensure safe delivery.
4. Refund Issued: Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method within a few business days.

Important Notes

• Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to our error (e.g., wrong or defective item).
• Non-Refundable Items: Certain items, such as those that have been opened or used, may not be eligible for a refund.

We strive to make our refund and returns process as easy and stress-free as possible. If you have any questions or need assistance, our customer support team is here to help.

Thank you for shopping with Shrooms Chocolate Bars!